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Our Powerful Cloud Payroll Software Features

e-PayDay contains hundreds of features providing comprehensive payroll functionality.

When creating payroll software, it's essential to thoroughly address the needs of regulators such as the Fair Work and the Australian Taxation Office. Cutting corners isn't an option, as it compromises the software's effectiveness and usefulness. The fundamental payroll requirements remain the same for small or large businesses. By meeting these standards, we can confidently ensure a reliable and compliant solution that benefits businesses of all sizes and operates seamlessly within the regulatory framework.​

 

When talking about payroll, using the term "simplifying" is a commonly used marketing tactic. What software can really do is streamline payroll processes to meet the requirements. Remembering payroll is complex and always changing due to new legislation is important. True simplification can only happen at a governmental level through decisions that reduce some of the complexity. But don't worry; we can still make procedures more efficient, improve productivity, and assist in mitigating potential errors.

​

The user experience distinguishes various payroll solutions. Although the core functionality should be similar between products, it often isn't.​  Our primary payroll software features and functionality are detailed in our FAQs below, but many more are available. Keep checking back for details about our exciting new additions.

  • Can e-PayDay Go® be configurable to meet the myriad of payroll requirements?
    Global options can be easily customised to meet the organisation's needs. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I easily import my existing payroll data?
    You can import payroll data from any system that creates a .csv file. Our import options are extensive and caters to many different formats. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is an ABN (Australian Business Number) or a WPN (Withholding Payer Number) supported?
    You can use e-PayDay Go® with either an ABN or WPN. A Withholding Payer Number (WPN) is allocated to individuals and some non-individuals who have withholding obligations under Pay as You Go (PAYG) but do not have an Australian Business Number (ABN). Individuals who hire household help like nannies, carers, cleaners, gardeners or housekeepers may also need WPNs. The National Disability Insurance Scheme (NDIS) allows direct staff employment if you self-manage your NDIS funding. The ATO issues a WPN to certain partners in partnerships and non-individual entities who are not eligible for an ABN. This is only offered to entities with PAYG withholding obligations and must pay super for eligible employees. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I export payroll data from e-PayDay Go®?
    You can export to .csv files with full control over the data and formatting. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set up Agreements for Directors or for "Award Free" situations?
    Agreements can be set up for situations where an Award is not applicable, such as for Directors. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are EBAs supported?
    Any Agreement can be set up with reference to the underpinning Award or NES. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Will I receive automatic notifications for FWC's Award hourly rate changes?
    e-PayDay Go® includes powerful functionality to automatically check with Fair Work and notify when the Award Hourly Rate has changed. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are All Purpose Allowances available?
    Includes the ability to set up and pay All Purpose Allowances specific to particular Awards. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is every Fair Work Modern Award and Classification included?
    Real-time availability of the Fair Work Modern Awards is available directly within e-PayDay Go®. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Does e-PayDay Go® meet the requirements for Payday Super?
    The recent announcement of Payday Super by Treasury (18/09/2024) has revealed that the Small Business Superannuation Clearing House (SBSCH) will be discontinued. e-PayDay Go® supports Payday Super, including the Single Touch Payroll reporting of the OTE and SG amounts. These amounts have been STP reported by e-PayDay payroll products since 2017. Starting early in 2025, you can effortlessly pay your SG with e-PayDay Go® after processing your pay run and successfully STP reporting. It's a seamless and convenient solution! Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is the Maximum Superannuation Contribution Base (MCB) supported?
    When the Maximum Contribution Base Rule is selected for a Payee, Employer SG is only calculated up to the Income Per Quarter Amount. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set up concessional and non-concessional Salary Sacrifice deductions?
    Both concessional and non-concessional Salary Sacrifice deductions can be easily configured in the Payee Master File. RESC (Reportable Employer Superannuation Contributions) can also be set. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Am I able to track Leave Accruals and obtain Liability reports?
    Manage Annual, Sick, Long Service Leave and PFDVL (Paid Family Domestic Violence Leave). Other types supported include RDO (Rostered Days Off) and TOIL (Time Off In Lieu). Management also includes complete tracking of leave dates. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set the Payee Master File to automatically vary the PAYGW amount when processing a pay run?
    You can easily set an amount to add to Tax if requested by the employee. You can set a $ amount or a % of the Gross. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I create a pay template for my payees to be used when processing a pay run?
    You configure Pay Rates, Allowances, and Deductions to be automatically included in a pay run. You can also add Pay Types as required when processing a pay run. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can a payee have multiple Tax Treatments, including Regular, Closely Held Payees, Working Holiday Makers, Horticulturists and Shearers or others?
    A payee can have multiple Tax Treatments and Income Streams without duplicating information and creating new records. This means the payee is only entered once, and there is only one Payee Master File. The following Payee Tax Treatments are available: Regular Seniors and Pensioners No TFN (Australian Resident) No TFN (Foreign Resident) Working Holiday Maker Foreign Resident Seasonal Worker Programme (Foreign Resident) Horticulturists and Shearers (Australian Resident) Horticulturists and Shearers (Foreign Resident) Voluntary Agreement (Coming Soon) ATO-Defined (Coming Soon) Actors (Future Release) Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can deductions be transferred into bank accounts?
    When processing your ABA file, you can easily set up deduction banking for automatic transfers. This is perfect for automatically deducting Child Support and other payments from the payees' net amount during the payment process. You can set up a deduction to stop once the Total Due amount has been completed. Additionally, you can set up a (variable) deduction with no specific amount and then enter a different amount for each payee when adding it. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can a payee disburse their pay to multiple Bank Accounts automatically on pay day?
    You can create unlimited bank accounts to disburse payments when processing an ABA file. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • What Human Resource features are included?
    Many important HR features are now built-in, reducing the need for additional software. Check out the following features: Emergency Contacts Comments Reminders (Advanced Level) Document Management (Advanced Level) In 2025, we will add many more features as we continue to enhance e-PayDay Go®, adding features and functionality currently available in other separate products. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I create an automated pay run processing directly from a file?
    The e-PayDay Go® FAST-Pay feature allows you to import a file from an external source to process a pay run automatically. Any Time and Attendance application that produces a FAST-Pay file can be used with e-PayDay Go®. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can payees be paid ETPs after cessation without being added again?
    Payees can receive ETPs after they stop working without needing to be re-added, creating a new payee master file. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I add dates to Pay Lines?
    You can record the date of every pay line when processing pay run. Ideal for recording payments daily. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is the Protect Earnings Amount (PEA) used in the calculations with Child Support deductions?
    Yes, the Protected Earnings Amount (PEA) is the part of an employee's or contractor's wages that are exempt from Child Support deductions and is referenced when processing the pay run. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are the tax calculations automatic?
    e-PayDay Go® offers comprehensive support for Australian payroll calculations and complexities, including the following tax schedules, scales and treatments when processing a pay run. Schedules Schedule 1 – Statement of formulas for calculating amounts to be withheld Medicare levy adjustment Tax Offsets Schedule 2 – Tax table for individuals employed in the horticultural or shearing industry Schedule 3 – Tax table for actors, variety artists and other entertainers Schedule 4 – Tax table for return to work payments Schedule 5 – Tax table for back payments, commissions, bonuses and similar payments Schedule 7 – Tax table for unused leave payments on termination of employment Schedule 8 – Statement of formulas for calculating study and training support loans components Schedule 9 – Tax table for seniors and pensioners Schedule 11 – Tax table for employment termination payments Schedule 14 - Tax table for additional amounts to withhold as a result of an agreement to increase withholding Schedule 15 – Tax table for working holiday makers Other Withholding from leave payments for continuing employees Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can my PAYGW and SG be automatically transferred to interest-bearing holding accounts with my financial institution when I process a pay run?
    The calculated PAYGW and SG amounts can be transferred to one or two holding accounts every processed pay period. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can adjustments be made to PAYGW, SG, and RESC when processing a pay run?
    When processing a pay run, you can manually adjust the PAYGW, SG, and RESC calculations. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are Cost Centres available?
    Yes, you can easily configure, primary, secondary and tertiary cost centres. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • What types of Pay Runs are supported?
    Pay runs can be processed for Weekly, Fortnightly, and Monthly and for other periods as follows; Regular - used for regular pay run cycles. Out-of-cycle - when an ad-hoc payment is required, e.g., termination payment, correction, etc. Missed - when a pay run has been previously processed and a payment made but not STP reported. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are the various State Revenue Office (SRO) Payroll Tax Reporting requirements supported?
    Includes comprehensive State Revenue Office (SRO) Payroll Tax reports. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • How many Reports are available?
    Over 200 comprehensive payroll reports are included. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I import times from other hardware or software?
    Yes, using our new e-Time (Timesheet) feature. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I enter the hours my employees work?
    Yes, using our new e-Time (Timesheet) feature. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I use e-PayDay Go® on any device, including Apple Mac and iPad?
    e-PayDay Go® is compatible with any device that has an internet browser, including desktop computers, laptops, tablets, and smartphones.
  • Can I use e-PayDay Go® on my Mobile Phone?
    Yes, but we don't recommend using e-PayDay Go® on a mobile phone because the screen is usually small, making it impractical to fully utilise the advanced features and functionality.
  • Is e-PayDay Go FREEPAY® fully functional?
    Yes, e-PayDay Go FREEPAY® is only limited by the number of employees you can enter (or terminate) before having to move to a paid plan.
  • What does it cost to email Pay Slips?
    Emailing Pay Slips is provided at no additional cost.
  • Does e-PayDay Go FREEPAY® include Payday Super?
    The recent announcement of Payday Super by Treasury (18/09/2024) has revealed that the Small Business Superannuation Clearing House (SBSCH) will be discontinued. e-PayDay Go FREEPAY® supports Payday Super, including the Single Touch Payroll reporting of the OTE and SG amounts. These amounts have been STP reported by e-PayDay payroll products since 2017. Starting in early 2025, you can effortlessly pay your SG with e-PayDay Go FREEPAY® after processing your pay run and successfully STP reporting. It's a seamless and convenient solution!
  • Do I have to pay extra for Single Touch Payroll Phase 2 and Payday Super reporting?
    Your subscription includes Single Touch Payroll and Payday Super reporting to the Australian Taxation Office, and the information that can be sent to the ATO is not capped.
  • Can I pay my subscription yearly?
    We currently only offer yearly subscriptions in limited situations, which require payment by Invoice. If you decide to cancel, you will not receive a refund for the unused portion. Paying monthly allows you to switch between plans anytime during your subscription period. To discuss a yearly subscription, please contact our Sales and Administration team.
  • Is it possible to change my plan when the number of my employees varies?
    You have the flexibility to adjust your plans whenever your employee needs change. All you need to do is choose the plan you want to switch to and select Change. It's a simple process that can be done at any time.
  • Do I have to pay for terminated employees?
    No, terminated employees are omitted when calculating the cost of your subscription plan. Paid plans allow for an unlimited number of terminated employees. e-PayDay Go FREEPAY® allows up to two (2) employee terminations.
  • What's the catch, why is e-PayDay Go® free for three employees?
    There isn't one! The first three (3) employees are always 100% free. You can use e-PayDay Go® and pay nothing, zero, zilch, nada, nix, naught. We believe every employer should have access to comprehensive cloud Single Touch Payroll software, so we made it free to pay your first three (3) employees. Customers who have chosen a paid Subscription Plan cannot downgrade to the FREEPAY Plan. e-PayDay Go FREEPAY® allows up to two (2) employee terminations. When using a paid plan, the number of terminated employees is unlimited. Since 1987, we have supported Australian Small Businesses by providing Australia's free payroll software; it's in our DNA. Helping you grow your Business helps us grow ours!
  • Can I pause my subscription?
    You can select an Archive plan for a nominal monthly cost. You have full access to your data, with the only restriction being the ability to process pay runs. An Archive plan also allows you to comply with the Fair Work Act 2009 record-keeping obligations when you're not using your regular plan.
  • If I have multiple companies, will I need to purchase a separate plan for each one?
    To access multiple ABN/Branches, you need a separate plan for each one. However, you can use the same email address for all of them and we offer a discount for additional subscriptions.
  • What happens after the first 12 months of using e-PayDay Go FREEPAY®?
    e-PayDay Go FREEPAY® has been free since 1987 and will continue to be provided at no cost.
  • How many employees can I process without paying for a plan?
    The first three employees won't cost you anything, 100% free, including Single Touch Payroll (Phase 2) and Payday Super reporting! When you want to add more employees, it's as simple as choosing the plan that best suits your needs. We have always provided tiered plans, allowing you to stay in total control of your payroll costs and making management easy. We are aware of a few payroll products that offer the ability to add an unlimited number of employees free of charge. However, providing a comprehensive payroll offering costs a substantial amount of money to develop and maintain. We have asked our team to work for free, but they selfishly expect payment for the outstanding efforts they perform. Since 1987, we have continued to build comprehensive payroll solutions and do not want to provide you with a product that offers minimal features and functionality. After all, a standard is required to meet Fair Work and Australian Taxation Office compliance requirements. If specific functionality is missing, you must continually request features because you cannot meet your legal obligations.
  • Is support provided?
    Absolutely! FREEPAY includes 30 days of complimentary setup assistance and support. Rest assured, all our paid plans come with ongoing support and you can always count on speaking with a real person on the phone.

Organisation

  • Can e-PayDay Go® be configurable to meet the myriad of payroll requirements?
    Global options can be easily customised to meet the organisation's needs. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I easily import my existing payroll data?
    You can import payroll data from any system that creates a .csv file. Our import options are extensive and caters to many different formats. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is an ABN (Australian Business Number) or a WPN (Withholding Payer Number) supported?
    You can use e-PayDay Go® with either an ABN or WPN. A Withholding Payer Number (WPN) is allocated to individuals and some non-individuals who have withholding obligations under Pay as You Go (PAYG) but do not have an Australian Business Number (ABN). Individuals who hire household help like nannies, carers, cleaners, gardeners or housekeepers may also need WPNs. The National Disability Insurance Scheme (NDIS) allows direct staff employment if you self-manage your NDIS funding. The ATO issues a WPN to certain partners in partnerships and non-individual entities who are not eligible for an ABN. This is only offered to entities with PAYG withholding obligations and must pay super for eligible employees. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I export payroll data from e-PayDay Go®?
    You can export to .csv files with full control over the data and formatting. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set up Agreements for Directors or for "Award Free" situations?
    Agreements can be set up for situations where an Award is not applicable, such as for Directors. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are EBAs supported?
    Any Agreement can be set up with reference to the underpinning Award or NES. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Will I receive automatic notifications for FWC's Award hourly rate changes?
    e-PayDay Go® includes powerful functionality to automatically check with Fair Work and notify when the Award Hourly Rate has changed. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are All Purpose Allowances available?
    Includes the ability to set up and pay All Purpose Allowances specific to particular Awards. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is every Fair Work Modern Award and Classification included?
    Real-time availability of the Fair Work Modern Awards is available directly within e-PayDay Go®. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Does e-PayDay Go® meet the requirements for Payday Super?
    The recent announcement of Payday Super by Treasury (18/09/2024) has revealed that the Small Business Superannuation Clearing House (SBSCH) will be discontinued. e-PayDay Go® supports Payday Super, including the Single Touch Payroll reporting of the OTE and SG amounts. These amounts have been STP reported by e-PayDay payroll products since 2017. Starting early in 2025, you can effortlessly pay your SG with e-PayDay Go® after processing your pay run and successfully STP reporting. It's a seamless and convenient solution! Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is the Maximum Superannuation Contribution Base (MCB) supported?
    When the Maximum Contribution Base Rule is selected for a Payee, Employer SG is only calculated up to the Income Per Quarter Amount. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set up concessional and non-concessional Salary Sacrifice deductions?
    Both concessional and non-concessional Salary Sacrifice deductions can be easily configured in the Payee Master File. RESC (Reportable Employer Superannuation Contributions) can also be set. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Am I able to track Leave Accruals and obtain Liability reports?
    Manage Annual, Sick, Long Service Leave and PFDVL (Paid Family Domestic Violence Leave). Other types supported include RDO (Rostered Days Off) and TOIL (Time Off In Lieu). Management also includes complete tracking of leave dates. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set the Payee Master File to automatically vary the PAYGW amount when processing a pay run?
    You can easily set an amount to add to Tax if requested by the employee. You can set a $ amount or a % of the Gross. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I create a pay template for my payees to be used when processing a pay run?
    You configure Pay Rates, Allowances, and Deductions to be automatically included in a pay run. You can also add Pay Types as required when processing a pay run. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can a payee have multiple Tax Treatments, including Regular, Closely Held Payees, Working Holiday Makers, Horticulturists and Shearers or others?
    A payee can have multiple Tax Treatments and Income Streams without duplicating information and creating new records. This means the payee is only entered once, and there is only one Payee Master File. The following Payee Tax Treatments are available: Regular Seniors and Pensioners No TFN (Australian Resident) No TFN (Foreign Resident) Working Holiday Maker Foreign Resident Seasonal Worker Programme (Foreign Resident) Horticulturists and Shearers (Australian Resident) Horticulturists and Shearers (Foreign Resident) Voluntary Agreement (Coming Soon) ATO-Defined (Coming Soon) Actors (Future Release) Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can deductions be transferred into bank accounts?
    When processing your ABA file, you can easily set up deduction banking for automatic transfers. This is perfect for automatically deducting Child Support and other payments from the payees' net amount during the payment process. You can set up a deduction to stop once the Total Due amount has been completed. Additionally, you can set up a (variable) deduction with no specific amount and then enter a different amount for each payee when adding it. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can a payee disburse their pay to multiple Bank Accounts automatically on pay day?
    You can create unlimited bank accounts to disburse payments when processing an ABA file. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • What Human Resource features are included?
    Many important HR features are now built-in, reducing the need for additional software. Check out the following features: Emergency Contacts Comments Reminders (Advanced Level) Document Management (Advanced Level) In 2025, we will add many more features as we continue to enhance e-PayDay Go®, adding features and functionality currently available in other separate products. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I create an automated pay run processing directly from a file?
    The e-PayDay Go® FAST-Pay feature allows you to import a file from an external source to process a pay run automatically. Any Time and Attendance application that produces a FAST-Pay file can be used with e-PayDay Go®. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can payees be paid ETPs after cessation without being added again?
    Payees can receive ETPs after they stop working without needing to be re-added, creating a new payee master file. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I add dates to Pay Lines?
    You can record the date of every pay line when processing pay run. Ideal for recording payments daily. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is the Protect Earnings Amount (PEA) used in the calculations with Child Support deductions?
    Yes, the Protected Earnings Amount (PEA) is the part of an employee's or contractor's wages that are exempt from Child Support deductions and is referenced when processing the pay run. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are the tax calculations automatic?
    e-PayDay Go® offers comprehensive support for Australian payroll calculations and complexities, including the following tax schedules, scales and treatments when processing a pay run. Schedules Schedule 1 – Statement of formulas for calculating amounts to be withheld Medicare levy adjustment Tax Offsets Schedule 2 – Tax table for individuals employed in the horticultural or shearing industry Schedule 3 – Tax table for actors, variety artists and other entertainers Schedule 4 – Tax table for return to work payments Schedule 5 – Tax table for back payments, commissions, bonuses and similar payments Schedule 7 – Tax table for unused leave payments on termination of employment Schedule 8 – Statement of formulas for calculating study and training support loans components Schedule 9 – Tax table for seniors and pensioners Schedule 11 – Tax table for employment termination payments Schedule 14 - Tax table for additional amounts to withhold as a result of an agreement to increase withholding Schedule 15 – Tax table for working holiday makers Other Withholding from leave payments for continuing employees Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can my PAYGW and SG be automatically transferred to interest-bearing holding accounts with my financial institution when I process a pay run?
    The calculated PAYGW and SG amounts can be transferred to one or two holding accounts every processed pay period. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can adjustments be made to PAYGW, SG, and RESC when processing a pay run?
    When processing a pay run, you can manually adjust the PAYGW, SG, and RESC calculations. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are Cost Centres available?
    Yes, you can easily configure, primary, secondary and tertiary cost centres. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • What types of Pay Runs are supported?
    Pay runs can be processed for Weekly, Fortnightly, and Monthly and for other periods as follows; Regular - used for regular pay run cycles. Out-of-cycle - when an ad-hoc payment is required, e.g., termination payment, correction, etc. Missed - when a pay run has been previously processed and a payment made but not STP reported. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are the various State Revenue Office (SRO) Payroll Tax Reporting requirements supported?
    Includes comprehensive State Revenue Office (SRO) Payroll Tax reports. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • How many Reports are available?
    Over 200 comprehensive payroll reports are included. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I import times from other hardware or software?
    Yes, using our new e-Time (Timesheet) feature. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I enter the hours my employees work?
    Yes, using our new e-Time (Timesheet) feature. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I use e-PayDay Go® on any device, including Apple Mac and iPad?
    e-PayDay Go® is compatible with any device that has an internet browser, including desktop computers, laptops, tablets, and smartphones.
  • Can I use e-PayDay Go® on my Mobile Phone?
    Yes, but we don't recommend using e-PayDay Go® on a mobile phone because the screen is usually small, making it impractical to fully utilise the advanced features and functionality.
  • Is e-PayDay Go FREEPAY® fully functional?
    Yes, e-PayDay Go FREEPAY® is only limited by the number of employees you can enter (or terminate) before having to move to a paid plan.
  • What does it cost to email Pay Slips?
    Emailing Pay Slips is provided at no additional cost.
  • Does e-PayDay Go FREEPAY® include Payday Super?
    The recent announcement of Payday Super by Treasury (18/09/2024) has revealed that the Small Business Superannuation Clearing House (SBSCH) will be discontinued. e-PayDay Go FREEPAY® supports Payday Super, including the Single Touch Payroll reporting of the OTE and SG amounts. These amounts have been STP reported by e-PayDay payroll products since 2017. Starting in early 2025, you can effortlessly pay your SG with e-PayDay Go FREEPAY® after processing your pay run and successfully STP reporting. It's a seamless and convenient solution!
  • Do I have to pay extra for Single Touch Payroll Phase 2 and Payday Super reporting?
    Your subscription includes Single Touch Payroll and Payday Super reporting to the Australian Taxation Office, and the information that can be sent to the ATO is not capped.
  • Can I pay my subscription yearly?
    We currently only offer yearly subscriptions in limited situations, which require payment by Invoice. If you decide to cancel, you will not receive a refund for the unused portion. Paying monthly allows you to switch between plans anytime during your subscription period. To discuss a yearly subscription, please contact our Sales and Administration team.
  • Is it possible to change my plan when the number of my employees varies?
    You have the flexibility to adjust your plans whenever your employee needs change. All you need to do is choose the plan you want to switch to and select Change. It's a simple process that can be done at any time.
  • Do I have to pay for terminated employees?
    No, terminated employees are omitted when calculating the cost of your subscription plan. Paid plans allow for an unlimited number of terminated employees. e-PayDay Go FREEPAY® allows up to two (2) employee terminations.
  • What's the catch, why is e-PayDay Go® free for three employees?
    There isn't one! The first three (3) employees are always 100% free. You can use e-PayDay Go® and pay nothing, zero, zilch, nada, nix, naught. We believe every employer should have access to comprehensive cloud Single Touch Payroll software, so we made it free to pay your first three (3) employees. Customers who have chosen a paid Subscription Plan cannot downgrade to the FREEPAY Plan. e-PayDay Go FREEPAY® allows up to two (2) employee terminations. When using a paid plan, the number of terminated employees is unlimited. Since 1987, we have supported Australian Small Businesses by providing Australia's free payroll software; it's in our DNA. Helping you grow your Business helps us grow ours!
  • Can I pause my subscription?
    You can select an Archive plan for a nominal monthly cost. You have full access to your data, with the only restriction being the ability to process pay runs. An Archive plan also allows you to comply with the Fair Work Act 2009 record-keeping obligations when you're not using your regular plan.
  • If I have multiple companies, will I need to purchase a separate plan for each one?
    To access multiple ABN/Branches, you need a separate plan for each one. However, you can use the same email address for all of them and we offer a discount for additional subscriptions.
  • What happens after the first 12 months of using e-PayDay Go FREEPAY®?
    e-PayDay Go FREEPAY® has been free since 1987 and will continue to be provided at no cost.
  • How many employees can I process without paying for a plan?
    The first three employees won't cost you anything, 100% free, including Single Touch Payroll (Phase 2) and Payday Super reporting! When you want to add more employees, it's as simple as choosing the plan that best suits your needs. We have always provided tiered plans, allowing you to stay in total control of your payroll costs and making management easy. We are aware of a few payroll products that offer the ability to add an unlimited number of employees free of charge. However, providing a comprehensive payroll offering costs a substantial amount of money to develop and maintain. We have asked our team to work for free, but they selfishly expect payment for the outstanding efforts they perform. Since 1987, we have continued to build comprehensive payroll solutions and do not want to provide you with a product that offers minimal features and functionality. After all, a standard is required to meet Fair Work and Australian Taxation Office compliance requirements. If specific functionality is missing, you must continually request features because you cannot meet your legal obligations.
  • Is support provided?
    Absolutely! FREEPAY includes 30 days of complimentary setup assistance and support. Rest assured, all our paid plans come with ongoing support and you can always count on speaking with a real person on the phone.

Modern Awards and Agreements

  • Can e-PayDay Go® be configurable to meet the myriad of payroll requirements?
    Global options can be easily customised to meet the organisation's needs. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I easily import my existing payroll data?
    You can import payroll data from any system that creates a .csv file. Our import options are extensive and caters to many different formats. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is an ABN (Australian Business Number) or a WPN (Withholding Payer Number) supported?
    You can use e-PayDay Go® with either an ABN or WPN. A Withholding Payer Number (WPN) is allocated to individuals and some non-individuals who have withholding obligations under Pay as You Go (PAYG) but do not have an Australian Business Number (ABN). Individuals who hire household help like nannies, carers, cleaners, gardeners or housekeepers may also need WPNs. The National Disability Insurance Scheme (NDIS) allows direct staff employment if you self-manage your NDIS funding. The ATO issues a WPN to certain partners in partnerships and non-individual entities who are not eligible for an ABN. This is only offered to entities with PAYG withholding obligations and must pay super for eligible employees. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I export payroll data from e-PayDay Go®?
    You can export to .csv files with full control over the data and formatting. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set up Agreements for Directors or for "Award Free" situations?
    Agreements can be set up for situations where an Award is not applicable, such as for Directors. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are EBAs supported?
    Any Agreement can be set up with reference to the underpinning Award or NES. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Will I receive automatic notifications for FWC's Award hourly rate changes?
    e-PayDay Go® includes powerful functionality to automatically check with Fair Work and notify when the Award Hourly Rate has changed. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are All Purpose Allowances available?
    Includes the ability to set up and pay All Purpose Allowances specific to particular Awards. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is every Fair Work Modern Award and Classification included?
    Real-time availability of the Fair Work Modern Awards is available directly within e-PayDay Go®. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Does e-PayDay Go® meet the requirements for Payday Super?
    The recent announcement of Payday Super by Treasury (18/09/2024) has revealed that the Small Business Superannuation Clearing House (SBSCH) will be discontinued. e-PayDay Go® supports Payday Super, including the Single Touch Payroll reporting of the OTE and SG amounts. These amounts have been STP reported by e-PayDay payroll products since 2017. Starting early in 2025, you can effortlessly pay your SG with e-PayDay Go® after processing your pay run and successfully STP reporting. It's a seamless and convenient solution! Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is the Maximum Superannuation Contribution Base (MCB) supported?
    When the Maximum Contribution Base Rule is selected for a Payee, Employer SG is only calculated up to the Income Per Quarter Amount. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set up concessional and non-concessional Salary Sacrifice deductions?
    Both concessional and non-concessional Salary Sacrifice deductions can be easily configured in the Payee Master File. RESC (Reportable Employer Superannuation Contributions) can also be set. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Am I able to track Leave Accruals and obtain Liability reports?
    Manage Annual, Sick, Long Service Leave and PFDVL (Paid Family Domestic Violence Leave). Other types supported include RDO (Rostered Days Off) and TOIL (Time Off In Lieu). Management also includes complete tracking of leave dates. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set the Payee Master File to automatically vary the PAYGW amount when processing a pay run?
    You can easily set an amount to add to Tax if requested by the employee. You can set a $ amount or a % of the Gross. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I create a pay template for my payees to be used when processing a pay run?
    You configure Pay Rates, Allowances, and Deductions to be automatically included in a pay run. You can also add Pay Types as required when processing a pay run. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can a payee have multiple Tax Treatments, including Regular, Closely Held Payees, Working Holiday Makers, Horticulturists and Shearers or others?
    A payee can have multiple Tax Treatments and Income Streams without duplicating information and creating new records. This means the payee is only entered once, and there is only one Payee Master File. The following Payee Tax Treatments are available: Regular Seniors and Pensioners No TFN (Australian Resident) No TFN (Foreign Resident) Working Holiday Maker Foreign Resident Seasonal Worker Programme (Foreign Resident) Horticulturists and Shearers (Australian Resident) Horticulturists and Shearers (Foreign Resident) Voluntary Agreement (Coming Soon) ATO-Defined (Coming Soon) Actors (Future Release) Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can deductions be transferred into bank accounts?
    When processing your ABA file, you can easily set up deduction banking for automatic transfers. This is perfect for automatically deducting Child Support and other payments from the payees' net amount during the payment process. You can set up a deduction to stop once the Total Due amount has been completed. Additionally, you can set up a (variable) deduction with no specific amount and then enter a different amount for each payee when adding it. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can a payee disburse their pay to multiple Bank Accounts automatically on pay day?
    You can create unlimited bank accounts to disburse payments when processing an ABA file. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • What Human Resource features are included?
    Many important HR features are now built-in, reducing the need for additional software. Check out the following features: Emergency Contacts Comments Reminders (Advanced Level) Document Management (Advanced Level) In 2025, we will add many more features as we continue to enhance e-PayDay Go®, adding features and functionality currently available in other separate products. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I create an automated pay run processing directly from a file?
    The e-PayDay Go® FAST-Pay feature allows you to import a file from an external source to process a pay run automatically. Any Time and Attendance application that produces a FAST-Pay file can be used with e-PayDay Go®. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can payees be paid ETPs after cessation without being added again?
    Payees can receive ETPs after they stop working without needing to be re-added, creating a new payee master file. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I add dates to Pay Lines?
    You can record the date of every pay line when processing pay run. Ideal for recording payments daily. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is the Protect Earnings Amount (PEA) used in the calculations with Child Support deductions?
    Yes, the Protected Earnings Amount (PEA) is the part of an employee's or contractor's wages that are exempt from Child Support deductions and is referenced when processing the pay run. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are the tax calculations automatic?
    e-PayDay Go® offers comprehensive support for Australian payroll calculations and complexities, including the following tax schedules, scales and treatments when processing a pay run. Schedules Schedule 1 – Statement of formulas for calculating amounts to be withheld Medicare levy adjustment Tax Offsets Schedule 2 – Tax table for individuals employed in the horticultural or shearing industry Schedule 3 – Tax table for actors, variety artists and other entertainers Schedule 4 – Tax table for return to work payments Schedule 5 – Tax table for back payments, commissions, bonuses and similar payments Schedule 7 – Tax table for unused leave payments on termination of employment Schedule 8 – Statement of formulas for calculating study and training support loans components Schedule 9 – Tax table for seniors and pensioners Schedule 11 – Tax table for employment termination payments Schedule 14 - Tax table for additional amounts to withhold as a result of an agreement to increase withholding Schedule 15 – Tax table for working holiday makers Other Withholding from leave payments for continuing employees Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can my PAYGW and SG be automatically transferred to interest-bearing holding accounts with my financial institution when I process a pay run?
    The calculated PAYGW and SG amounts can be transferred to one or two holding accounts every processed pay period. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can adjustments be made to PAYGW, SG, and RESC when processing a pay run?
    When processing a pay run, you can manually adjust the PAYGW, SG, and RESC calculations. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are Cost Centres available?
    Yes, you can easily configure, primary, secondary and tertiary cost centres. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • What types of Pay Runs are supported?
    Pay runs can be processed for Weekly, Fortnightly, and Monthly and for other periods as follows; Regular - used for regular pay run cycles. Out-of-cycle - when an ad-hoc payment is required, e.g., termination payment, correction, etc. Missed - when a pay run has been previously processed and a payment made but not STP reported. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are the various State Revenue Office (SRO) Payroll Tax Reporting requirements supported?
    Includes comprehensive State Revenue Office (SRO) Payroll Tax reports. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • How many Reports are available?
    Over 200 comprehensive payroll reports are included. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I import times from other hardware or software?
    Yes, using our new e-Time (Timesheet) feature. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I enter the hours my employees work?
    Yes, using our new e-Time (Timesheet) feature. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I use e-PayDay Go® on any device, including Apple Mac and iPad?
    e-PayDay Go® is compatible with any device that has an internet browser, including desktop computers, laptops, tablets, and smartphones.
  • Can I use e-PayDay Go® on my Mobile Phone?
    Yes, but we don't recommend using e-PayDay Go® on a mobile phone because the screen is usually small, making it impractical to fully utilise the advanced features and functionality.
  • Is e-PayDay Go FREEPAY® fully functional?
    Yes, e-PayDay Go FREEPAY® is only limited by the number of employees you can enter (or terminate) before having to move to a paid plan.
  • What does it cost to email Pay Slips?
    Emailing Pay Slips is provided at no additional cost.
  • Does e-PayDay Go FREEPAY® include Payday Super?
    The recent announcement of Payday Super by Treasury (18/09/2024) has revealed that the Small Business Superannuation Clearing House (SBSCH) will be discontinued. e-PayDay Go FREEPAY® supports Payday Super, including the Single Touch Payroll reporting of the OTE and SG amounts. These amounts have been STP reported by e-PayDay payroll products since 2017. Starting in early 2025, you can effortlessly pay your SG with e-PayDay Go FREEPAY® after processing your pay run and successfully STP reporting. It's a seamless and convenient solution!
  • Do I have to pay extra for Single Touch Payroll Phase 2 and Payday Super reporting?
    Your subscription includes Single Touch Payroll and Payday Super reporting to the Australian Taxation Office, and the information that can be sent to the ATO is not capped.
  • Can I pay my subscription yearly?
    We currently only offer yearly subscriptions in limited situations, which require payment by Invoice. If you decide to cancel, you will not receive a refund for the unused portion. Paying monthly allows you to switch between plans anytime during your subscription period. To discuss a yearly subscription, please contact our Sales and Administration team.
  • Is it possible to change my plan when the number of my employees varies?
    You have the flexibility to adjust your plans whenever your employee needs change. All you need to do is choose the plan you want to switch to and select Change. It's a simple process that can be done at any time.
  • Do I have to pay for terminated employees?
    No, terminated employees are omitted when calculating the cost of your subscription plan. Paid plans allow for an unlimited number of terminated employees. e-PayDay Go FREEPAY® allows up to two (2) employee terminations.
  • What's the catch, why is e-PayDay Go® free for three employees?
    There isn't one! The first three (3) employees are always 100% free. You can use e-PayDay Go® and pay nothing, zero, zilch, nada, nix, naught. We believe every employer should have access to comprehensive cloud Single Touch Payroll software, so we made it free to pay your first three (3) employees. Customers who have chosen a paid Subscription Plan cannot downgrade to the FREEPAY Plan. e-PayDay Go FREEPAY® allows up to two (2) employee terminations. When using a paid plan, the number of terminated employees is unlimited. Since 1987, we have supported Australian Small Businesses by providing Australia's free payroll software; it's in our DNA. Helping you grow your Business helps us grow ours!
  • Can I pause my subscription?
    You can select an Archive plan for a nominal monthly cost. You have full access to your data, with the only restriction being the ability to process pay runs. An Archive plan also allows you to comply with the Fair Work Act 2009 record-keeping obligations when you're not using your regular plan.
  • If I have multiple companies, will I need to purchase a separate plan for each one?
    To access multiple ABN/Branches, you need a separate plan for each one. However, you can use the same email address for all of them and we offer a discount for additional subscriptions.
  • What happens after the first 12 months of using e-PayDay Go FREEPAY®?
    e-PayDay Go FREEPAY® has been free since 1987 and will continue to be provided at no cost.
  • How many employees can I process without paying for a plan?
    The first three employees won't cost you anything, 100% free, including Single Touch Payroll (Phase 2) and Payday Super reporting! When you want to add more employees, it's as simple as choosing the plan that best suits your needs. We have always provided tiered plans, allowing you to stay in total control of your payroll costs and making management easy. We are aware of a few payroll products that offer the ability to add an unlimited number of employees free of charge. However, providing a comprehensive payroll offering costs a substantial amount of money to develop and maintain. We have asked our team to work for free, but they selfishly expect payment for the outstanding efforts they perform. Since 1987, we have continued to build comprehensive payroll solutions and do not want to provide you with a product that offers minimal features and functionality. After all, a standard is required to meet Fair Work and Australian Taxation Office compliance requirements. If specific functionality is missing, you must continually request features because you cannot meet your legal obligations.
  • Is support provided?
    Absolutely! FREEPAY includes 30 days of complimentary setup assistance and support. Rest assured, all our paid plans come with ongoing support and you can always count on speaking with a real person on the phone.

Superannuation

  • Can e-PayDay Go® be configurable to meet the myriad of payroll requirements?
    Global options can be easily customised to meet the organisation's needs. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I easily import my existing payroll data?
    You can import payroll data from any system that creates a .csv file. Our import options are extensive and caters to many different formats. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is an ABN (Australian Business Number) or a WPN (Withholding Payer Number) supported?
    You can use e-PayDay Go® with either an ABN or WPN. A Withholding Payer Number (WPN) is allocated to individuals and some non-individuals who have withholding obligations under Pay as You Go (PAYG) but do not have an Australian Business Number (ABN). Individuals who hire household help like nannies, carers, cleaners, gardeners or housekeepers may also need WPNs. The National Disability Insurance Scheme (NDIS) allows direct staff employment if you self-manage your NDIS funding. The ATO issues a WPN to certain partners in partnerships and non-individual entities who are not eligible for an ABN. This is only offered to entities with PAYG withholding obligations and must pay super for eligible employees. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I export payroll data from e-PayDay Go®?
    You can export to .csv files with full control over the data and formatting. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set up Agreements for Directors or for "Award Free" situations?
    Agreements can be set up for situations where an Award is not applicable, such as for Directors. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are EBAs supported?
    Any Agreement can be set up with reference to the underpinning Award or NES. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Will I receive automatic notifications for FWC's Award hourly rate changes?
    e-PayDay Go® includes powerful functionality to automatically check with Fair Work and notify when the Award Hourly Rate has changed. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are All Purpose Allowances available?
    Includes the ability to set up and pay All Purpose Allowances specific to particular Awards. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is every Fair Work Modern Award and Classification included?
    Real-time availability of the Fair Work Modern Awards is available directly within e-PayDay Go®. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Does e-PayDay Go® meet the requirements for Payday Super?
    The recent announcement of Payday Super by Treasury (18/09/2024) has revealed that the Small Business Superannuation Clearing House (SBSCH) will be discontinued. e-PayDay Go® supports Payday Super, including the Single Touch Payroll reporting of the OTE and SG amounts. These amounts have been STP reported by e-PayDay payroll products since 2017. Starting early in 2025, you can effortlessly pay your SG with e-PayDay Go® after processing your pay run and successfully STP reporting. It's a seamless and convenient solution! Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is the Maximum Superannuation Contribution Base (MCB) supported?
    When the Maximum Contribution Base Rule is selected for a Payee, Employer SG is only calculated up to the Income Per Quarter Amount. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set up concessional and non-concessional Salary Sacrifice deductions?
    Both concessional and non-concessional Salary Sacrifice deductions can be easily configured in the Payee Master File. RESC (Reportable Employer Superannuation Contributions) can also be set. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Am I able to track Leave Accruals and obtain Liability reports?
    Manage Annual, Sick, Long Service Leave and PFDVL (Paid Family Domestic Violence Leave). Other types supported include RDO (Rostered Days Off) and TOIL (Time Off In Lieu). Management also includes complete tracking of leave dates. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set the Payee Master File to automatically vary the PAYGW amount when processing a pay run?
    You can easily set an amount to add to Tax if requested by the employee. You can set a $ amount or a % of the Gross. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I create a pay template for my payees to be used when processing a pay run?
    You configure Pay Rates, Allowances, and Deductions to be automatically included in a pay run. You can also add Pay Types as required when processing a pay run. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can a payee have multiple Tax Treatments, including Regular, Closely Held Payees, Working Holiday Makers, Horticulturists and Shearers or others?
    A payee can have multiple Tax Treatments and Income Streams without duplicating information and creating new records. This means the payee is only entered once, and there is only one Payee Master File. The following Payee Tax Treatments are available: Regular Seniors and Pensioners No TFN (Australian Resident) No TFN (Foreign Resident) Working Holiday Maker Foreign Resident Seasonal Worker Programme (Foreign Resident) Horticulturists and Shearers (Australian Resident) Horticulturists and Shearers (Foreign Resident) Voluntary Agreement (Coming Soon) ATO-Defined (Coming Soon) Actors (Future Release) Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can deductions be transferred into bank accounts?
    When processing your ABA file, you can easily set up deduction banking for automatic transfers. This is perfect for automatically deducting Child Support and other payments from the payees' net amount during the payment process. You can set up a deduction to stop once the Total Due amount has been completed. Additionally, you can set up a (variable) deduction with no specific amount and then enter a different amount for each payee when adding it. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can a payee disburse their pay to multiple Bank Accounts automatically on pay day?
    You can create unlimited bank accounts to disburse payments when processing an ABA file. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • What Human Resource features are included?
    Many important HR features are now built-in, reducing the need for additional software. Check out the following features: Emergency Contacts Comments Reminders (Advanced Level) Document Management (Advanced Level) In 2025, we will add many more features as we continue to enhance e-PayDay Go®, adding features and functionality currently available in other separate products. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I create an automated pay run processing directly from a file?
    The e-PayDay Go® FAST-Pay feature allows you to import a file from an external source to process a pay run automatically. Any Time and Attendance application that produces a FAST-Pay file can be used with e-PayDay Go®. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can payees be paid ETPs after cessation without being added again?
    Payees can receive ETPs after they stop working without needing to be re-added, creating a new payee master file. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I add dates to Pay Lines?
    You can record the date of every pay line when processing pay run. Ideal for recording payments daily. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is the Protect Earnings Amount (PEA) used in the calculations with Child Support deductions?
    Yes, the Protected Earnings Amount (PEA) is the part of an employee's or contractor's wages that are exempt from Child Support deductions and is referenced when processing the pay run. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are the tax calculations automatic?
    e-PayDay Go® offers comprehensive support for Australian payroll calculations and complexities, including the following tax schedules, scales and treatments when processing a pay run. Schedules Schedule 1 – Statement of formulas for calculating amounts to be withheld Medicare levy adjustment Tax Offsets Schedule 2 – Tax table for individuals employed in the horticultural or shearing industry Schedule 3 – Tax table for actors, variety artists and other entertainers Schedule 4 – Tax table for return to work payments Schedule 5 – Tax table for back payments, commissions, bonuses and similar payments Schedule 7 – Tax table for unused leave payments on termination of employment Schedule 8 – Statement of formulas for calculating study and training support loans components Schedule 9 – Tax table for seniors and pensioners Schedule 11 – Tax table for employment termination payments Schedule 14 - Tax table for additional amounts to withhold as a result of an agreement to increase withholding Schedule 15 – Tax table for working holiday makers Other Withholding from leave payments for continuing employees Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can my PAYGW and SG be automatically transferred to interest-bearing holding accounts with my financial institution when I process a pay run?
    The calculated PAYGW and SG amounts can be transferred to one or two holding accounts every processed pay period. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can adjustments be made to PAYGW, SG, and RESC when processing a pay run?
    When processing a pay run, you can manually adjust the PAYGW, SG, and RESC calculations. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are Cost Centres available?
    Yes, you can easily configure, primary, secondary and tertiary cost centres. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • What types of Pay Runs are supported?
    Pay runs can be processed for Weekly, Fortnightly, and Monthly and for other periods as follows; Regular - used for regular pay run cycles. Out-of-cycle - when an ad-hoc payment is required, e.g., termination payment, correction, etc. Missed - when a pay run has been previously processed and a payment made but not STP reported. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are the various State Revenue Office (SRO) Payroll Tax Reporting requirements supported?
    Includes comprehensive State Revenue Office (SRO) Payroll Tax reports. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • How many Reports are available?
    Over 200 comprehensive payroll reports are included. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I import times from other hardware or software?
    Yes, using our new e-Time (Timesheet) feature. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I enter the hours my employees work?
    Yes, using our new e-Time (Timesheet) feature. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I use e-PayDay Go® on any device, including Apple Mac and iPad?
    e-PayDay Go® is compatible with any device that has an internet browser, including desktop computers, laptops, tablets, and smartphones.
  • Can I use e-PayDay Go® on my Mobile Phone?
    Yes, but we don't recommend using e-PayDay Go® on a mobile phone because the screen is usually small, making it impractical to fully utilise the advanced features and functionality.
  • Is e-PayDay Go FREEPAY® fully functional?
    Yes, e-PayDay Go FREEPAY® is only limited by the number of employees you can enter (or terminate) before having to move to a paid plan.
  • What does it cost to email Pay Slips?
    Emailing Pay Slips is provided at no additional cost.
  • Does e-PayDay Go FREEPAY® include Payday Super?
    The recent announcement of Payday Super by Treasury (18/09/2024) has revealed that the Small Business Superannuation Clearing House (SBSCH) will be discontinued. e-PayDay Go FREEPAY® supports Payday Super, including the Single Touch Payroll reporting of the OTE and SG amounts. These amounts have been STP reported by e-PayDay payroll products since 2017. Starting in early 2025, you can effortlessly pay your SG with e-PayDay Go FREEPAY® after processing your pay run and successfully STP reporting. It's a seamless and convenient solution!
  • Do I have to pay extra for Single Touch Payroll Phase 2 and Payday Super reporting?
    Your subscription includes Single Touch Payroll and Payday Super reporting to the Australian Taxation Office, and the information that can be sent to the ATO is not capped.
  • Can I pay my subscription yearly?
    We currently only offer yearly subscriptions in limited situations, which require payment by Invoice. If you decide to cancel, you will not receive a refund for the unused portion. Paying monthly allows you to switch between plans anytime during your subscription period. To discuss a yearly subscription, please contact our Sales and Administration team.
  • Is it possible to change my plan when the number of my employees varies?
    You have the flexibility to adjust your plans whenever your employee needs change. All you need to do is choose the plan you want to switch to and select Change. It's a simple process that can be done at any time.
  • Do I have to pay for terminated employees?
    No, terminated employees are omitted when calculating the cost of your subscription plan. Paid plans allow for an unlimited number of terminated employees. e-PayDay Go FREEPAY® allows up to two (2) employee terminations.
  • What's the catch, why is e-PayDay Go® free for three employees?
    There isn't one! The first three (3) employees are always 100% free. You can use e-PayDay Go® and pay nothing, zero, zilch, nada, nix, naught. We believe every employer should have access to comprehensive cloud Single Touch Payroll software, so we made it free to pay your first three (3) employees. Customers who have chosen a paid Subscription Plan cannot downgrade to the FREEPAY Plan. e-PayDay Go FREEPAY® allows up to two (2) employee terminations. When using a paid plan, the number of terminated employees is unlimited. Since 1987, we have supported Australian Small Businesses by providing Australia's free payroll software; it's in our DNA. Helping you grow your Business helps us grow ours!
  • Can I pause my subscription?
    You can select an Archive plan for a nominal monthly cost. You have full access to your data, with the only restriction being the ability to process pay runs. An Archive plan also allows you to comply with the Fair Work Act 2009 record-keeping obligations when you're not using your regular plan.
  • If I have multiple companies, will I need to purchase a separate plan for each one?
    To access multiple ABN/Branches, you need a separate plan for each one. However, you can use the same email address for all of them and we offer a discount for additional subscriptions.
  • What happens after the first 12 months of using e-PayDay Go FREEPAY®?
    e-PayDay Go FREEPAY® has been free since 1987 and will continue to be provided at no cost.
  • How many employees can I process without paying for a plan?
    The first three employees won't cost you anything, 100% free, including Single Touch Payroll (Phase 2) and Payday Super reporting! When you want to add more employees, it's as simple as choosing the plan that best suits your needs. We have always provided tiered plans, allowing you to stay in total control of your payroll costs and making management easy. We are aware of a few payroll products that offer the ability to add an unlimited number of employees free of charge. However, providing a comprehensive payroll offering costs a substantial amount of money to develop and maintain. We have asked our team to work for free, but they selfishly expect payment for the outstanding efforts they perform. Since 1987, we have continued to build comprehensive payroll solutions and do not want to provide you with a product that offers minimal features and functionality. After all, a standard is required to meet Fair Work and Australian Taxation Office compliance requirements. If specific functionality is missing, you must continually request features because you cannot meet your legal obligations.
  • Is support provided?
    Absolutely! FREEPAY includes 30 days of complimentary setup assistance and support. Rest assured, all our paid plans come with ongoing support and you can always count on speaking with a real person on the phone.

Payees

  • Can e-PayDay Go® be configurable to meet the myriad of payroll requirements?
    Global options can be easily customised to meet the organisation's needs. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I easily import my existing payroll data?
    You can import payroll data from any system that creates a .csv file. Our import options are extensive and caters to many different formats. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is an ABN (Australian Business Number) or a WPN (Withholding Payer Number) supported?
    You can use e-PayDay Go® with either an ABN or WPN. A Withholding Payer Number (WPN) is allocated to individuals and some non-individuals who have withholding obligations under Pay as You Go (PAYG) but do not have an Australian Business Number (ABN). Individuals who hire household help like nannies, carers, cleaners, gardeners or housekeepers may also need WPNs. The National Disability Insurance Scheme (NDIS) allows direct staff employment if you self-manage your NDIS funding. The ATO issues a WPN to certain partners in partnerships and non-individual entities who are not eligible for an ABN. This is only offered to entities with PAYG withholding obligations and must pay super for eligible employees. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I export payroll data from e-PayDay Go®?
    You can export to .csv files with full control over the data and formatting. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set up Agreements for Directors or for "Award Free" situations?
    Agreements can be set up for situations where an Award is not applicable, such as for Directors. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are EBAs supported?
    Any Agreement can be set up with reference to the underpinning Award or NES. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Will I receive automatic notifications for FWC's Award hourly rate changes?
    e-PayDay Go® includes powerful functionality to automatically check with Fair Work and notify when the Award Hourly Rate has changed. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are All Purpose Allowances available?
    Includes the ability to set up and pay All Purpose Allowances specific to particular Awards. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is every Fair Work Modern Award and Classification included?
    Real-time availability of the Fair Work Modern Awards is available directly within e-PayDay Go®. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Does e-PayDay Go® meet the requirements for Payday Super?
    The recent announcement of Payday Super by Treasury (18/09/2024) has revealed that the Small Business Superannuation Clearing House (SBSCH) will be discontinued. e-PayDay Go® supports Payday Super, including the Single Touch Payroll reporting of the OTE and SG amounts. These amounts have been STP reported by e-PayDay payroll products since 2017. Starting early in 2025, you can effortlessly pay your SG with e-PayDay Go® after processing your pay run and successfully STP reporting. It's a seamless and convenient solution! Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is the Maximum Superannuation Contribution Base (MCB) supported?
    When the Maximum Contribution Base Rule is selected for a Payee, Employer SG is only calculated up to the Income Per Quarter Amount. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set up concessional and non-concessional Salary Sacrifice deductions?
    Both concessional and non-concessional Salary Sacrifice deductions can be easily configured in the Payee Master File. RESC (Reportable Employer Superannuation Contributions) can also be set. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Am I able to track Leave Accruals and obtain Liability reports?
    Manage Annual, Sick, Long Service Leave and PFDVL (Paid Family Domestic Violence Leave). Other types supported include RDO (Rostered Days Off) and TOIL (Time Off In Lieu). Management also includes complete tracking of leave dates. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set the Payee Master File to automatically vary the PAYGW amount when processing a pay run?
    You can easily set an amount to add to Tax if requested by the employee. You can set a $ amount or a % of the Gross. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I create a pay template for my payees to be used when processing a pay run?
    You configure Pay Rates, Allowances, and Deductions to be automatically included in a pay run. You can also add Pay Types as required when processing a pay run. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can a payee have multiple Tax Treatments, including Regular, Closely Held Payees, Working Holiday Makers, Horticulturists and Shearers or others?
    A payee can have multiple Tax Treatments and Income Streams without duplicating information and creating new records. This means the payee is only entered once, and there is only one Payee Master File. The following Payee Tax Treatments are available: Regular Seniors and Pensioners No TFN (Australian Resident) No TFN (Foreign Resident) Working Holiday Maker Foreign Resident Seasonal Worker Programme (Foreign Resident) Horticulturists and Shearers (Australian Resident) Horticulturists and Shearers (Foreign Resident) Voluntary Agreement (Coming Soon) ATO-Defined (Coming Soon) Actors (Future Release) Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can deductions be transferred into bank accounts?
    When processing your ABA file, you can easily set up deduction banking for automatic transfers. This is perfect for automatically deducting Child Support and other payments from the payees' net amount during the payment process. You can set up a deduction to stop once the Total Due amount has been completed. Additionally, you can set up a (variable) deduction with no specific amount and then enter a different amount for each payee when adding it. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can a payee disburse their pay to multiple Bank Accounts automatically on pay day?
    You can create unlimited bank accounts to disburse payments when processing an ABA file. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • What Human Resource features are included?
    Many important HR features are now built-in, reducing the need for additional software. Check out the following features: Emergency Contacts Comments Reminders (Advanced Level) Document Management (Advanced Level) In 2025, we will add many more features as we continue to enhance e-PayDay Go®, adding features and functionality currently available in other separate products. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I create an automated pay run processing directly from a file?
    The e-PayDay Go® FAST-Pay feature allows you to import a file from an external source to process a pay run automatically. Any Time and Attendance application that produces a FAST-Pay file can be used with e-PayDay Go®. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can payees be paid ETPs after cessation without being added again?
    Payees can receive ETPs after they stop working without needing to be re-added, creating a new payee master file. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I add dates to Pay Lines?
    You can record the date of every pay line when processing pay run. Ideal for recording payments daily. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is the Protect Earnings Amount (PEA) used in the calculations with Child Support deductions?
    Yes, the Protected Earnings Amount (PEA) is the part of an employee's or contractor's wages that are exempt from Child Support deductions and is referenced when processing the pay run. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are the tax calculations automatic?
    e-PayDay Go® offers comprehensive support for Australian payroll calculations and complexities, including the following tax schedules, scales and treatments when processing a pay run. Schedules Schedule 1 – Statement of formulas for calculating amounts to be withheld Medicare levy adjustment Tax Offsets Schedule 2 – Tax table for individuals employed in the horticultural or shearing industry Schedule 3 – Tax table for actors, variety artists and other entertainers Schedule 4 – Tax table for return to work payments Schedule 5 – Tax table for back payments, commissions, bonuses and similar payments Schedule 7 – Tax table for unused leave payments on termination of employment Schedule 8 – Statement of formulas for calculating study and training support loans components Schedule 9 – Tax table for seniors and pensioners Schedule 11 – Tax table for employment termination payments Schedule 14 - Tax table for additional amounts to withhold as a result of an agreement to increase withholding Schedule 15 – Tax table for working holiday makers Other Withholding from leave payments for continuing employees Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can my PAYGW and SG be automatically transferred to interest-bearing holding accounts with my financial institution when I process a pay run?
    The calculated PAYGW and SG amounts can be transferred to one or two holding accounts every processed pay period. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can adjustments be made to PAYGW, SG, and RESC when processing a pay run?
    When processing a pay run, you can manually adjust the PAYGW, SG, and RESC calculations. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are Cost Centres available?
    Yes, you can easily configure, primary, secondary and tertiary cost centres. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • What types of Pay Runs are supported?
    Pay runs can be processed for Weekly, Fortnightly, and Monthly and for other periods as follows; Regular - used for regular pay run cycles. Out-of-cycle - when an ad-hoc payment is required, e.g., termination payment, correction, etc. Missed - when a pay run has been previously processed and a payment made but not STP reported. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are the various State Revenue Office (SRO) Payroll Tax Reporting requirements supported?
    Includes comprehensive State Revenue Office (SRO) Payroll Tax reports. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • How many Reports are available?
    Over 200 comprehensive payroll reports are included. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I import times from other hardware or software?
    Yes, using our new e-Time (Timesheet) feature. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I enter the hours my employees work?
    Yes, using our new e-Time (Timesheet) feature. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I use e-PayDay Go® on any device, including Apple Mac and iPad?
    e-PayDay Go® is compatible with any device that has an internet browser, including desktop computers, laptops, tablets, and smartphones.
  • Can I use e-PayDay Go® on my Mobile Phone?
    Yes, but we don't recommend using e-PayDay Go® on a mobile phone because the screen is usually small, making it impractical to fully utilise the advanced features and functionality.
  • Is e-PayDay Go FREEPAY® fully functional?
    Yes, e-PayDay Go FREEPAY® is only limited by the number of employees you can enter (or terminate) before having to move to a paid plan.
  • What does it cost to email Pay Slips?
    Emailing Pay Slips is provided at no additional cost.
  • Does e-PayDay Go FREEPAY® include Payday Super?
    The recent announcement of Payday Super by Treasury (18/09/2024) has revealed that the Small Business Superannuation Clearing House (SBSCH) will be discontinued. e-PayDay Go FREEPAY® supports Payday Super, including the Single Touch Payroll reporting of the OTE and SG amounts. These amounts have been STP reported by e-PayDay payroll products since 2017. Starting in early 2025, you can effortlessly pay your SG with e-PayDay Go FREEPAY® after processing your pay run and successfully STP reporting. It's a seamless and convenient solution!
  • Do I have to pay extra for Single Touch Payroll Phase 2 and Payday Super reporting?
    Your subscription includes Single Touch Payroll and Payday Super reporting to the Australian Taxation Office, and the information that can be sent to the ATO is not capped.
  • Can I pay my subscription yearly?
    We currently only offer yearly subscriptions in limited situations, which require payment by Invoice. If you decide to cancel, you will not receive a refund for the unused portion. Paying monthly allows you to switch between plans anytime during your subscription period. To discuss a yearly subscription, please contact our Sales and Administration team.
  • Is it possible to change my plan when the number of my employees varies?
    You have the flexibility to adjust your plans whenever your employee needs change. All you need to do is choose the plan you want to switch to and select Change. It's a simple process that can be done at any time.
  • Do I have to pay for terminated employees?
    No, terminated employees are omitted when calculating the cost of your subscription plan. Paid plans allow for an unlimited number of terminated employees. e-PayDay Go FREEPAY® allows up to two (2) employee terminations.
  • What's the catch, why is e-PayDay Go® free for three employees?
    There isn't one! The first three (3) employees are always 100% free. You can use e-PayDay Go® and pay nothing, zero, zilch, nada, nix, naught. We believe every employer should have access to comprehensive cloud Single Touch Payroll software, so we made it free to pay your first three (3) employees. Customers who have chosen a paid Subscription Plan cannot downgrade to the FREEPAY Plan. e-PayDay Go FREEPAY® allows up to two (2) employee terminations. When using a paid plan, the number of terminated employees is unlimited. Since 1987, we have supported Australian Small Businesses by providing Australia's free payroll software; it's in our DNA. Helping you grow your Business helps us grow ours!
  • Can I pause my subscription?
    You can select an Archive plan for a nominal monthly cost. You have full access to your data, with the only restriction being the ability to process pay runs. An Archive plan also allows you to comply with the Fair Work Act 2009 record-keeping obligations when you're not using your regular plan.
  • If I have multiple companies, will I need to purchase a separate plan for each one?
    To access multiple ABN/Branches, you need a separate plan for each one. However, you can use the same email address for all of them and we offer a discount for additional subscriptions.
  • What happens after the first 12 months of using e-PayDay Go FREEPAY®?
    e-PayDay Go FREEPAY® has been free since 1987 and will continue to be provided at no cost.
  • How many employees can I process without paying for a plan?
    The first three employees won't cost you anything, 100% free, including Single Touch Payroll (Phase 2) and Payday Super reporting! When you want to add more employees, it's as simple as choosing the plan that best suits your needs. We have always provided tiered plans, allowing you to stay in total control of your payroll costs and making management easy. We are aware of a few payroll products that offer the ability to add an unlimited number of employees free of charge. However, providing a comprehensive payroll offering costs a substantial amount of money to develop and maintain. We have asked our team to work for free, but they selfishly expect payment for the outstanding efforts they perform. Since 1987, we have continued to build comprehensive payroll solutions and do not want to provide you with a product that offers minimal features and functionality. After all, a standard is required to meet Fair Work and Australian Taxation Office compliance requirements. If specific functionality is missing, you must continually request features because you cannot meet your legal obligations.
  • Is support provided?
    Absolutely! FREEPAY includes 30 days of complimentary setup assistance and support. Rest assured, all our paid plans come with ongoing support and you can always count on speaking with a real person on the phone.

Pay Day

  • Can e-PayDay Go® be configurable to meet the myriad of payroll requirements?
    Global options can be easily customised to meet the organisation's needs. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I easily import my existing payroll data?
    You can import payroll data from any system that creates a .csv file. Our import options are extensive and caters to many different formats. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is an ABN (Australian Business Number) or a WPN (Withholding Payer Number) supported?
    You can use e-PayDay Go® with either an ABN or WPN. A Withholding Payer Number (WPN) is allocated to individuals and some non-individuals who have withholding obligations under Pay as You Go (PAYG) but do not have an Australian Business Number (ABN). Individuals who hire household help like nannies, carers, cleaners, gardeners or housekeepers may also need WPNs. The National Disability Insurance Scheme (NDIS) allows direct staff employment if you self-manage your NDIS funding. The ATO issues a WPN to certain partners in partnerships and non-individual entities who are not eligible for an ABN. This is only offered to entities with PAYG withholding obligations and must pay super for eligible employees. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I export payroll data from e-PayDay Go®?
    You can export to .csv files with full control over the data and formatting. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set up Agreements for Directors or for "Award Free" situations?
    Agreements can be set up for situations where an Award is not applicable, such as for Directors. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are EBAs supported?
    Any Agreement can be set up with reference to the underpinning Award or NES. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Will I receive automatic notifications for FWC's Award hourly rate changes?
    e-PayDay Go® includes powerful functionality to automatically check with Fair Work and notify when the Award Hourly Rate has changed. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are All Purpose Allowances available?
    Includes the ability to set up and pay All Purpose Allowances specific to particular Awards. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is every Fair Work Modern Award and Classification included?
    Real-time availability of the Fair Work Modern Awards is available directly within e-PayDay Go®. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Does e-PayDay Go® meet the requirements for Payday Super?
    The recent announcement of Payday Super by Treasury (18/09/2024) has revealed that the Small Business Superannuation Clearing House (SBSCH) will be discontinued. e-PayDay Go® supports Payday Super, including the Single Touch Payroll reporting of the OTE and SG amounts. These amounts have been STP reported by e-PayDay payroll products since 2017. Starting early in 2025, you can effortlessly pay your SG with e-PayDay Go® after processing your pay run and successfully STP reporting. It's a seamless and convenient solution! Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is the Maximum Superannuation Contribution Base (MCB) supported?
    When the Maximum Contribution Base Rule is selected for a Payee, Employer SG is only calculated up to the Income Per Quarter Amount. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set up concessional and non-concessional Salary Sacrifice deductions?
    Both concessional and non-concessional Salary Sacrifice deductions can be easily configured in the Payee Master File. RESC (Reportable Employer Superannuation Contributions) can also be set. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Am I able to track Leave Accruals and obtain Liability reports?
    Manage Annual, Sick, Long Service Leave and PFDVL (Paid Family Domestic Violence Leave). Other types supported include RDO (Rostered Days Off) and TOIL (Time Off In Lieu). Management also includes complete tracking of leave dates. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I set the Payee Master File to automatically vary the PAYGW amount when processing a pay run?
    You can easily set an amount to add to Tax if requested by the employee. You can set a $ amount or a % of the Gross. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I create a pay template for my payees to be used when processing a pay run?
    You configure Pay Rates, Allowances, and Deductions to be automatically included in a pay run. You can also add Pay Types as required when processing a pay run. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can a payee have multiple Tax Treatments, including Regular, Closely Held Payees, Working Holiday Makers, Horticulturists and Shearers or others?
    A payee can have multiple Tax Treatments and Income Streams without duplicating information and creating new records. This means the payee is only entered once, and there is only one Payee Master File. The following Payee Tax Treatments are available: Regular Seniors and Pensioners No TFN (Australian Resident) No TFN (Foreign Resident) Working Holiday Maker Foreign Resident Seasonal Worker Programme (Foreign Resident) Horticulturists and Shearers (Australian Resident) Horticulturists and Shearers (Foreign Resident) Voluntary Agreement (Coming Soon) ATO-Defined (Coming Soon) Actors (Future Release) Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can deductions be transferred into bank accounts?
    When processing your ABA file, you can easily set up deduction banking for automatic transfers. This is perfect for automatically deducting Child Support and other payments from the payees' net amount during the payment process. You can set up a deduction to stop once the Total Due amount has been completed. Additionally, you can set up a (variable) deduction with no specific amount and then enter a different amount for each payee when adding it. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can a payee disburse their pay to multiple Bank Accounts automatically on pay day?
    You can create unlimited bank accounts to disburse payments when processing an ABA file. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • What Human Resource features are included?
    Many important HR features are now built-in, reducing the need for additional software. Check out the following features: Emergency Contacts Comments Reminders (Advanced Level) Document Management (Advanced Level) In 2025, we will add many more features as we continue to enhance e-PayDay Go®, adding features and functionality currently available in other separate products. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I create an automated pay run processing directly from a file?
    The e-PayDay Go® FAST-Pay feature allows you to import a file from an external source to process a pay run automatically. Any Time and Attendance application that produces a FAST-Pay file can be used with e-PayDay Go®. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can payees be paid ETPs after cessation without being added again?
    Payees can receive ETPs after they stop working without needing to be re-added, creating a new payee master file. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I add dates to Pay Lines?
    You can record the date of every pay line when processing pay run. Ideal for recording payments daily. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Is the Protect Earnings Amount (PEA) used in the calculations with Child Support deductions?
    Yes, the Protected Earnings Amount (PEA) is the part of an employee's or contractor's wages that are exempt from Child Support deductions and is referenced when processing the pay run. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are the tax calculations automatic?
    e-PayDay Go® offers comprehensive support for Australian payroll calculations and complexities, including the following tax schedules, scales and treatments when processing a pay run. Schedules Schedule 1 – Statement of formulas for calculating amounts to be withheld Medicare levy adjustment Tax Offsets Schedule 2 – Tax table for individuals employed in the horticultural or shearing industry Schedule 3 – Tax table for actors, variety artists and other entertainers Schedule 4 – Tax table for return to work payments Schedule 5 – Tax table for back payments, commissions, bonuses and similar payments Schedule 7 – Tax table for unused leave payments on termination of employment Schedule 8 – Statement of formulas for calculating study and training support loans components Schedule 9 – Tax table for seniors and pensioners Schedule 11 – Tax table for employment termination payments Schedule 14 - Tax table for additional amounts to withhold as a result of an agreement to increase withholding Schedule 15 – Tax table for working holiday makers Other Withholding from leave payments for continuing employees Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can my PAYGW and SG be automatically transferred to interest-bearing holding accounts with my financial institution when I process a pay run?
    The calculated PAYGW and SG amounts can be transferred to one or two holding accounts every processed pay period. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can adjustments be made to PAYGW, SG, and RESC when processing a pay run?
    When processing a pay run, you can manually adjust the PAYGW, SG, and RESC calculations. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are Cost Centres available?
    Yes, you can easily configure, primary, secondary and tertiary cost centres. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • What types of Pay Runs are supported?
    Pay runs can be processed for Weekly, Fortnightly, and Monthly and for other periods as follows; Regular - used for regular pay run cycles. Out-of-cycle - when an ad-hoc payment is required, e.g., termination payment, correction, etc. Missed - when a pay run has been previously processed and a payment made but not STP reported. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Are the various State Revenue Office (SRO) Payroll Tax Reporting requirements supported?
    Includes comprehensive State Revenue Office (SRO) Payroll Tax reports. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • How many Reports are available?
    Over 200 comprehensive payroll reports are included. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I import times from other hardware or software?
    Yes, using our new e-Time (Timesheet) feature. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I enter the hours my employees work?
    Yes, using our new e-Time (Timesheet) feature. Explore our Knowledge Base to discover valuable insights about this feature and many others that can enhance your payroll experience.
  • Can I use e-PayDay Go® on any device, including Apple Mac and iPad?
    e-PayDay Go® is compatible with any device that has an internet browser, including desktop computers, laptops, tablets, and smartphones.
  • Can I use e-PayDay Go® on my Mobile Phone?
    Yes, but we don't recommend using e-PayDay Go® on a mobile phone because the screen is usually small, making it impractical to fully utilise the advanced features and functionality.
  • Is e-PayDay Go FREEPAY® fully functional?
    Yes, e-PayDay Go FREEPAY® is only limited by the number of employees you can enter (or terminate) before having to move to a paid plan.
  • What does it cost to email Pay Slips?
    Emailing Pay Slips is provided at no additional cost.
  • Does e-PayDay Go FREEPAY® include Payday Super?
    The recent announcement of Payday Super by Treasury (18/09/2024) has revealed that the Small Business Superannuation Clearing House (SBSCH) will be discontinued. e-PayDay Go FREEPAY® supports Payday Super, including the Single Touch Payroll reporting of the OTE and SG amounts. These amounts have been STP reported by e-PayDay payroll products since 2017. Starting in early 2025, you can effortlessly pay your SG with e-PayDay Go FREEPAY® after processing your pay run and successfully STP reporting. It's a seamless and convenient solution!
  • Do I have to pay extra for Single Touch Payroll Phase 2 and Payday Super reporting?
    Your subscription includes Single Touch Payroll and Payday Super reporting to the Australian Taxation Office, and the information that can be sent to the ATO is not capped.
  • Can I pay my subscription yearly?
    We currently only offer yearly subscriptions in limited situations, which require payment by Invoice. If you decide to cancel, you will not receive a refund for the unused portion. Paying monthly allows you to switch between plans anytime during your subscription period. To discuss a yearly subscription, please contact our Sales and Administration team.
  • Is it possible to change my plan when the number of my employees varies?
    You have the flexibility to adjust your plans whenever your employee needs change. All you need to do is choose the plan you want to switch to and select Change. It's a simple process that can be done at any time.
  • Do I have to pay for terminated employees?
    No, terminated employees are omitted when calculating the cost of your subscription plan. Paid plans allow for an unlimited number of terminated employees. e-PayDay Go FREEPAY® allows up to two (2) employee terminations.
  • What's the catch, why is e-PayDay Go® free for three employees?
    There isn't one! The first three (3) employees are always 100% free. You can use e-PayDay Go® and pay nothing, zero, zilch, nada, nix, naught. We believe every employer should have access to comprehensive cloud Single Touch Payroll software, so we made it free to pay your first three (3) employees. Customers who have chosen a paid Subscription Plan cannot downgrade to the FREEPAY Plan. e-PayDay Go FREEPAY® allows up to two (2) employee terminations. When using a paid plan, the number of terminated employees is unlimited. Since 1987, we have supported Australian Small Businesses by providing Australia's free payroll software; it's in our DNA. Helping you grow your Business helps us grow ours!
  • Can I pause my subscription?
    You can select an Archive plan for a nominal monthly cost. You have full access to your data, with the only restriction being the ability to process pay runs. An Archive plan also allows you to comply with the Fair Work Act 2009 record-keeping obligations when you're not using your regular plan.
  • If I have multiple companies, will I need to purchase a separate plan for each one?
    To access multiple ABN/Branches, you need a separate plan for each one. However, you can use the same email address for all of them and we offer a discount for additional subscriptions.
  • What happens after the first 12 months of using e-PayDay Go FREEPAY®?
    e-PayDay Go FREEPAY® has been free since 1987 and will continue to be provided at no cost.
  • How many employees can I process without paying for a plan?
    The first three employees won't cost you anything, 100% free, including Single Touch Payroll (Phase 2) and Payday Super reporting! When you want to add more employees, it's as simple as choosing the plan that best suits your needs. We have always provided tiered plans, allowing you to stay in total control of your payroll costs and making management easy. We are aware of a few payroll products that offer the ability to add an unlimited number of employees free of charge. However, providing a comprehensive payroll offering costs a substantial amount of money to develop and maintain. We have asked our team to work for free, but they selfishly expect payment for the outstanding efforts they perform. Since 1987, we have continued to build comprehensive payroll solutions and do not want to provide you with a product that offers minimal features and functionality. After all, a standard is required to meet Fair Work and Australian Taxation Office compliance requirements. If specific functionality is missing, you must continually request features because you cannot meet your legal obligations.
  • Is support provided?
    Absolutely! FREEPAY includes 30 days of complimentary setup assistance and support. Rest assured, all our paid plans come with ongoing support and you can always count on speaking with a real person on the phone.

Time and Attendance

Powerful Payroll Engine

Under the hood, the power is in the configuration.

Single Touch Payroll Pay Types configuration options in e-PayDay Go cloud payroll software.
e-PayDay Go offers comprehensive configuration options resulting in a powerful payroll solution.

With the introduction of Single Touch Payroll Phase 2, the requirement for the Disaggregation of the Gross was introduced with separately reported amounts assigned to income types. Additionally, other components are required to be separately itemised and reported.

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The power within e-PayDay Go is provided with the ability to configure the requirements by setting the characteristics of the pay types; you have complete granular control. The benefits include a future-proof solution that allows ongoing maintenance of the never-ending changes to payroll.

Tax Treatment Code (Fact) - PAYEVNTEMP254

Payee Tax Treatment

A Tax Treatment is determined from information provided by the payee and is used to calculate the payee's withholding tax by applying specific tax rates. Tax treatments include, Regular, Seniors and Pensioners, Working Holiday Makers, Foreign Resident, no TFN, Voluntary Agreement and others.

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Income Stream Collection (Tuple) - PAYEVNTEMP256

Income Stream

When processing a pay run, amounts are allocated to income types such as Salary and Wages, Closely Held employees, Working Holiday Makers, Foreign Employment Income and others. Country codes may be applicable, and multiple income types can be reported for the same payee throughout the year.

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Paid Leave (Tuple) - PAYEVNTEMP268

Paid Leave

Leave is paid for numerous reasons with the payments now being reported separately and can be assigned the following codes, Cash out of leave in service, Unused leave on termination, Paid Parental Leave, Workers' Compensation, Ancillary and Defence Leave and Other Paid Leave.

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Overtime Amount (Fact) - PAYEVNTEMP263

Overtime

Overtime is paid when an employee works additional time beyond their ordinary hours of work or outside, the agreed number of hours or the spread of ordinary hours (the times of the day ordinary hours can be worked). These payments are consolidated and reported as a single amount.

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Directors' Fees Amount (Fact) - PAYEVNTEMP264

Directors' Fees

Payments made to Directors or to a person who performs the duties of a director of the company are reported separately.​ These payments may include compensation to cover costs incurred in performing the role of a company director. These payments are consolidated and reported as a single amount.

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Lump Sum Payments (Tuple) - PAYEVNTEMP224

Lump Sum Payments

Depending on the timing or nature of the lump sum payment a concessional tax rate may be applicable. Payments such as Unused annual leave or annual leave loading, Long service leave paid out on termination, Genuine redundancy or early retirement scheme payment, Back payments, and Return to work payments are separately itemised and reported.

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Deductions

Union and professional association fees, and Workplace giving are the two deduction types reported and are separately itemised.

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RFBA

Reportable Fringe Benefits Amount (RFBA) are reported as either T, Taxable (employer) or X, Exempt (employer).

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Allowance Items (Tuple) - PAYEVNTEMP226

Allowances

Allowances are additional payments, separately reported and allocated to type categories such as Cents per KM, Award Transport Payment, Laundry, Overtime Meal, Tool, Task, Qualification/Certificate, Domestic or Overseas Travel/Accommodation Allowances  and Other.

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Bonuses and Commissions Amount (Fact) - PAYEVNTEMP262

Bonuses and commissions

Bonus and commission are typically lump sum payments paid for reaching a goal, performance achievement or for a service. Bonuses can include something such as an event (e.g. Christmas), retention, performance, and return-to-work bonus after parental leave. These payments are consolidated and reported as a single amount.

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Salary Sacrifice (Tuple) - PAYEVNTEMP265

Salary Sacrifice

Salary sacrifice amounts are reported separately and include the pre-sacrificed income amounts with two types available, Superannuation, and Other Employee Benefits.

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Termination Payments (Tuple) - PAYEVNTEMP223

Employment Termination Payments

A lump sum payment made as a result of the termination of a person's employment is allocated an ETP type code depending on the purpose such as  Life Benefit - Redundancy, Life Benefit - Other,  Death Benefit - Dependant, Death Benefit - Trustee of the Deceased Estate. These amounts are separately reported.

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Superannuation

When reporting salary sacrificed amounts, you report the actual amount of salary and wages which was sacrificed as one of the following salary sacrifice types:

Super (Salary Sacrifice Type S) – for super to a complying fund or retirement savings account (RSA) or Other employee benefits (Salary Sacrifice Type O) – for benefits other than super.

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RESC

RESC are reported separately if your employee can influence the rate or amount of super you contribute for them, and the contributions are in addition to the compulsory contributions. 

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