Tip: Make Sure Customer Support Is Included in Your Small Business Payroll Software

If you are in the process of shopping for small business payroll software, you might find the search somewhat overwhelming. There are many of options for payroll software out there, many of which probably claim to be the ‘best payroll software for small business.’ How can you cut through the noise and marketing to find a payroll program that is truly well-suited to your growing enterprise?

e-PayDay: Serving Small Businesses and Large Enterprises Alike

At e-PayDay, we haven’t just tried to create a payroll software program for small business. On the contrary, we have aimed to build a payroll program that can work for any business—regardless of size or industry. Since we unveiled the first incarnation of e-PayDay in 1986, we have expanded and grown to become one of the most respected payroll software companies in Australia.

Today, we are proud to say that we have achieved our goal of making a payroll program that could be everything to everyone. From horticultural workers to the construction industry, all the way to the office buildings of some of Australia’s premier corporations, our software has simplified payroll tasks for all types of business.

Still, even though e-PayDay is used by some substantial, very major businesses, that doesn't mean that it isn't a good choice for your company's first payroll software. On the contrary, we have variations of our product that are intended for businesses with smaller workforces and lower overheads. All our software products include essential payroll tools—including time and attendance tracking and automatic pay calculation and processing.

The Feature Companies Forget about When Choosing Payroll Software for Small Businesses: Easy Customer Support Access

As you shop for payroll software for your small business, make sure you don't overlook customer support features. Often, businesses will forget customer support in their payroll software—simply because they are focusing on the features that pertain directly to employee tracking and pay processing. While those features are important, it’s also vital to have someone or something to fall back on if you run into technical difficulties with your software. In other words, the best payroll software for small business will always include ample customer support options.

At e-PayDay, we have been vigilant in incorporating strong customer support features into our software. No matter what tier of e-PayDay you purchase, you will get free access to telephone support, desktop support and remote payroll training. These features are included in the price of your software subscription—whether you are using the version of our software meant for 1-5 employees or the version designed to support companies that have 1,500 employees.

Our support options make it easy to resolve any issues you might run into while using e-PayDay. Do you have a question about how to access a particular feature? Give us a call, and one of our telephone support associates will answer your query. Are you having a technical issue with e-PayDay that you can’t figure out? We can remotely access your desktop to see the problem for ourselves and find a way to fix it. We can also use this remote access technique to give you and your payroll staff a tutorial on how to use e-PayDay.

With e-PayDay’s incredible customer support features, you will never have to worry about running into a problem with your small business payroll software that you can’t solve. To learn more about our software and our free customer support, call us on 1300 EPAYDAY.

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